The bottleneck. Northwind's operations team handled thousands of shipment exceptions a week by hand — copying data between a TMS, three carrier portals and a spreadsheet. Slow, error-prone, impossible to scale without hiring.
What we built
An autonomous agent that watches the shipment queue, reads each exception, decides on the fix, and acts — rebooking carriers, updating records and notifying customers. A human only steps in for the 4% of cases the agent flags as genuinely ambiguous.
"We went from firefighting all day to checking a dashboard once a morning."
How it works
- Event-driven ingestion from the TMS and carrier webhooks
- A reasoning agent with tool access to every downstream system
- Guardrails and an eval suite that gate every release
- Full observability — every decision logged and auditable
The result
Within six weeks the agent was handling 96% of exceptions end-to-end. Operating cost dropped 62%, turnaround went from days to minutes, and the team was redeployed to higher-value work.